My brush arrived without any issues. It was packed well and comes with its own USB cord and a small card with easy-to-read illustrated instructions. First Impression: What a great design! Even without the mist (not steam) function it’s a nice solid little brush. It’s well-made with sturdy plastic that is light weight and has a comfortable grip. The rubber bristles are high quality with a firm yet velvety soft texture. The water reservoir has a leak-proof seal, which adds another layer of quality to the design. It didn’t take long to charge out of the box (30ish min,) and I’ve been able to use it for a week without having to charge it again. It's also super easy to use. Just make sure it's charged and add water to the reservoir. That's it. Steam...er, mist away! So does it actually steam/mist? Yes! But not without a couple of minor quirks. While it delivers a strong mist that helps collect loose fur, I noticed right away that it can over-spray my cat's coat (wetting them within a minute). Which isn't necessarily bad, but I didn't want them to be too wet. I learned that short bursts of 30 seconds to a minute are key, and keeping the brush clear of fur is also crucial to prevent dripping (fur build up will block the mist nozzle.) Oh, and my cats don’t notice the sound of the mist at all. (The video above makes it sound louder than it really is IRL.) Does it work as advertised? Yes! And no-ish…I have one short-hair cat and one med long-hair cat. The brush excelled at removing loose fur from my short-haired cat, leaving a satisfying pile of fur after just a few minutes of brushing. It wasn’t as effective with my other cat and delivered semi-different results. Now it did soften her fur and provided a pleasant brushing/massage experience, but it primarily resulted in a wet coat and little-to-no fur collection. This could be due to the nature of my cat's silkier coat though and not the brush itself, but I think the bristles of the brush are too short to comb through her type of fur properly. Final Thoughts: This is honestly my new go-to brush. It works better than my other ‘traditional’ bristle cat brushes. It's easier to clean too. The mist function is fun to use, and my cats seem to enjoy their daily brushy-wushys now. They both are supporting soft and healthy-looking coats after a week of use. I think this brush is worth buying and will work for most pets. I think people with older pets, or pets that don’t/can’t groom themselves, will LOVE this brush because it really does help ‘wash’ your pet without having to bath them.